Updated 11-2024
The Lane Health mobile message service, referred to as the "Service," is managed by Lane Health (“Lane Health,” “we,” or “us”). Utilizing the Service implies your consent to adhere to these terms and conditions, herein referred to as “Mobile Terms.” We reserve the right to alter or discontinue the Service or its features without prior notice. To the extent permitted by applicable law, we retain the authority to amend these Mobile Terms at our discretion. Your ongoing use of the Service after the effective date of such modifications shall signify your acknowledgment and acceptance of said changes.
By granting consent to Lane Health's SMS/text messaging service, you consent to receive periodic SMS/text messages from Lane Health and its representatives sent via your wireless provider to the mobile number you supplied. We may continue to contact you even if your mobile number is registered on any state or federal Do Not Call list. Our text messages may be dispatched using an automated telephone dialing system or similar technology. Messages related to the service may encompass updates, notifications, and information (such as order updates and account alerts). Promotional messages may include offers, promotions, and other marketing communications (such as shopping cart reminders).
You understand you are not obligated to enroll in this program to make any purchases from Lane Health. Your consent is not a requirement for any transactions with us. Your decision to participate in this program is optional.
Our Service is free; however, you are accountable for any fees related to text messaging set by your wireless provider. The frequency of messages may vary, and message and data rates may apply. Please review your mobile plan and contact your wireless provider for specific information. You are responsible for covering all SMS/text message expenses, including those incurred through your wireless provider.
Cancellation
You have the right to opt out of the Service at your discretion. Simply send the command "STOP" via text or utilize the unsubscribe link (if provided) in any text message to unsubscribe. You may also use the following keywords: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to cancel our shortcode. Following your request, you will receive a confirmation text message confirming your opt-out, and no additional messages will be sent to your mobile device unless you initiate the contact or have subscribed to other Lane Health mobile message programs and wish to terminate them. However, in situations where applicable law necessitates otherwise, you must independently opt out of those programs by adhering to the instructions outlined in their respective mobile terms.
Help
For Service support or assistance, text HELP or email wecare@lanehealth.com.
We reserve the right to modify any shortcode or telephone number used for the Service at our discretion and will notify you of any such changes. Please be aware that messages, including STOP or HELP requests, sent to an altered shortcode or telephone number may not be received. We shall not be held accountable for fulfilling requests conveyed through such messages.
The wireless carriers facilitating the Service bear no responsibility for messages that may experience delays or fail to deliver. It is your responsibility to furnish us with a valid mobile number. If you acquire a new mobile number, you must re-enroll in the program using your updated number.
To the extent allowed by relevant law, you consent to our immunity from liability in cases of information sent through the Service that experiences failed, delayed, or misdirected delivery, any inaccuracies within said information, and any decisions or actions you make, or refrain from making, based on the information or the Service.
We uphold your privacy rights. Please refer to our privacy notice to review our procedures for collecting and utilizing your personal information.
Contact
This message program is a service of Lane Health, located at 3450 North Triumph Blvd, Suite 102, Office #125, Lehi, UT, 84043, US
